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Stating your independence

Tips for operating an independent hotel in a world of global brands

Situated amongst Central New York’s Finger Lakes, hotelier and restauranteur Michael Casper’s Private Hotel + Pure Food delivers a level of hands-on hospitality and guest satisfaction that is unrivaled and appreciated by visitors from around the world. Competing in an industry where branded, chain hotels are supported by multi-million dollar marketing budgets, operating a 6-room bed and breakfast on an secluded 115 acre estate south of Ithaca is challenging.

However, rather than make concessions to increase occupancy or bolster revenue, Michael relies on a surgeon-like attention to detail and personalized, “whatever the guest wants” level of service to maintain a sterling reputation highlighted by a #1 TripAdvisor rating.

To learn more about on how he navigates today’s competitive lodging industry, we spoke with Michael about the challenges and advantages of operating an independent hotel as unique as Private Hotel + Pure Food.

To get an email with a link to the case study, please complete the form on the right.